Frequently Asked Questions

Q. How many calendars should we order?
A. We recommend 5 per person, it’s better to reorder than to make a return. Also you should check with others in your group to see if they have unsold calendars before, ordering more.

Q. Can we reorder?
A. Yes, once the invoice is paid on the original order we will ship out a reorder.

Q. Can we return reorders?
A. Reorders that are made before Dec 1, 2008 are returnable. Reorders made after Dec 1, 2008 are NON-RETURNABLE.

Q. How do we return calendars?
A. First contact Falling Leaf Publishing. Send calendars in original condition - please no opened or damaged calendars. Pack in original box if undamaged with packing material to fill space, secure well with tape. We prefer UPS for shipment. NOTE: NO RETURNS ACCEPTED WITHOUT PRIOR AUTHORIZATION.

Q. Does our group have to pay the shipment cost to return calendars?
A. Yes, all return shipping costs are paid for by your group. We recommend if you only have a limited number left that it is more cost effective for your group to reduce your selling price and just sell them. That way you don’t loose the shipping cost from your profit.

Q. I am an individual wanting to do a fundraiser, do I have to belong to a group?
A. No, we work with individual families but there is a maximum order of 50 calendars. Once those 50 are sold you can reorder, but the invoice for the first 50 calendars must be paid before we will ship the reorder.

Q. How much do we sell the calendars for?
A. We recommend selling them for $10.00 each. They retail in the stores for $11.95, but your group can choose any price you want. When you are coming to the end of your fundraiser we do recommend reducing the price to sell the last of your order. This avoids shipping cost to return only a few.

Q. Can we pay when our fundraiser is over or just pay for the calendars sold?
A. Full payment is due 30 days from receipt of invoice. We are prompt to issue you a refund for unsold returned calendars once we receive them and do a count.

Q. Can we get a refund if we don’t sell all of the calendars?
A. Yes, we have a time frame when we will refund in full for calendars returned. They must be returned in their original condition please no opened or damaged calendars. This information is on our web site order form. We also include a packing list in your order that contains our return policy and due dates for returns. Please note: NO RETURNS ACCEPTED WITHOUT PRIOR AUTHORIZATION.